SHIPPING CHARGES AND SERVICES

Shipping Rates
Please see the list below for domestic shipping types and charges.

Domestic Shipping Charge

Note: Shipping rates are subject to change based on the changes implemented by the courier. *THADDEA ships packages to U.S. post office boxes, Alaska, Hawaii and Puerto Rico via USPS Priority Mail.

Delivery Services

We deliver only on business days, Monday-Friday (except on holidays). Orders will be processed (pending credit card approval) and delivered by UPS and/or USPS unless otherwise stated. Shipping originates from Knoxville, Tennessee.

If an order is placed Monday-Friday prior to 3pm EDT then it will ship the same business day. Orders placed after 3pm EDT on Monday-Friday will ship the next business day.

Note:

U.S. Shipping Address Restrictions

Orders placed on www.THADDEA.com can be shipped to the continental U.S., Alaska and Hawaii. Orders to Alaska and Hawaii are shipped via 3 Day Select.

THADDEA does not provide shipping to the U.S. Territories of Puerto Rico, U.S. Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia, international reshippers, or businesses that forward packages to international addresses.

THADDEA's creation was inspired by our troops so we are honored to support them. We will ship to our troops stationed both in the United States and abroad through the Army Post Office (APO) and Fleet Post Office (FPO) system. The APO addresses are used for Army and Air Force and FPO addresses are used for Navy.

Please provide the information for one of the following when shipping to an APO/FPO address:

Note: To ship to an APO or FPO address, select the "APO/FPO Address" in the "Customer Account/This is required for future login" section and proceed to provide the required information in the checkout process.

For more information on APO or FPO shipping please visit www.usps.com or contact us Toll Free at 1-866-354-8354. We can also be contacted via email at [email protected].

International Shipping

Yes, THADDEA provides international shipping. International customers will be contacted via e-mail or by phone if shipping charges and/or time of delivery period are projected to change. All applicable shipping, duty fees, and VAT charges will be placed on your order, which will be reflected at your checkout. Any additional payment fees or sales tax associated with delivered products outside the U.S. is the responsibility of the customer. All International shipments except for Canada are shipped via USPS First-Class Package International Service®. Canada shipments are shipped via UPS Standard.

International Shipping Charges (except Canada)

Canada Shipping Charges

In order to avoid extra shipping charges, international orders that contain any out-of-stock products will not ship until all products are in stock.

Note: At this time THADDEA only ships to the following international countries: Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand and United Kingdom.

If you are shipping the order to a U.S. address but have a credit card with an issued billing address outside of the US, Canada, or European country then please contact us Toll Free at 1-866-354-8354 or via email at [email protected].

For more information on international shipping charges, go to www.ups.com or www.usps.com. If you need further assistance with shipping costs then please contact us Toll Free at 1-866-354-8354. We can also be contacted via email at [email protected].

Confirmation of Order

Once your order is placed we will send you an email confirmation. Please be sure to provide a valid e-mail address when placing your order so you can receive a confirmation.

Tracking an Order

Once your order is shipped we will send you an email with the tracking number. You can track your domestic or international order by visiting www.ups.com or www.usps.com depending on the carrier service. To track your APO or FPO order please visit www.ups.com.

Your order may be delivered sooner or later depending on unforeseen order processing factors, weather delays or other factors.

If you have lost or forgotten your order information or tracking number, then please email us at . Please provide the name on the order, billing and shipping address information, Email address and payment type.

If you still need assistance obtaining your information then please contact our Customer Help service at 1-866-354-8354.

Note: Depending on the type of delivery service you selected please allow 2 to 3 business days after you have placed your order before checking the status of your order.

Note: If you have more than one tracking number, this is because we had to package your order in more than one box. All boxes that we ship contain a tracking number.