Return/Exchange Policies

Performance Policy

Thaddea wants its customers to experience and enjoy the quality of our products but more importantly we want you to be 100% satisfied. We expect our products to fit better, wear exceptionally and outperform all others. Our products exemplify the highest possible quality at the best price.

THADDEA.com Return/Exchange Policy

If for some reason you receive a defective product, wrong size or are just not happy with your purchase then please send it back and we will gladly refund or exchange the product. If a product you purchased is defective then please call or email us immediately so we can get your information and identify your order.

The refund or exchange of a product is based on the following conditions:

Products must be returned within 30 days from the date of the shipment to receive a refund or exchange. Refunds or exchanges will not be accepted if a product is returned after 30 days.
Products that are returned must contain the original hangtags and must be in resalable condition. Any product that contains a cut, tear, stain, or any other form of damage is not an excepted return.
No returns are excepted if the product has been washed.

Note: Some products you receive may carry a specific return policy and therefore, the above stated conditions do not apply. Use the return policy information, which came with your product for details and instructions.

Thaddea reserves the authority to restrict returns.

Return Instructions:

Locate the Return/Exchange form that came with your order and fill out the appropriate information. If you cannot find the form then you must include a written or typed explanation of why the product is being returned or exchanged. Be sure to include the following information:

Purchaser name
Address
Telephone number
Original order number (if known)
E-mail address
Description of Product(s)
Daytime phone number, in case questions need to be asked.

If you still have your original package then use it to return your product and return it to Thaddea.com at:

Thaddea
Product Returns
2937 Tazewell Pike
Knoxville, TN. 37918

Please Be Aware:

We suggest you ship your return package with a certified mail carrier, one that can track packages. FedEx, UPS and other carrier companies provide this service.
We do not assume any liability for a misplaced or lost shipment.
C.O.D deliveries are not accepted.
Returned packages must include a return address. Any package received that does not display a returned address on the outside of the package will be destroyed, and Thaddea will not replace or be held liable for the contents contained within the package.
Credited refunds will be made to the form of payment used for the original purchase of the order.
Exchanges are conditioned on the availability of a product. If the product is not available then a refund will be issued.
Exchanges are returned by ground service only with no charge to the customer.
Products being returned must be prepaid.

THADDEA.com Refund Information

The minimum time it takes for us to process returns is 24 hours from the time it's received at our distributing location. Once we receive your returned order then we will notify you via e-mail. When returns are received you can expect a refund within 30 days. Refunds are processed to the form of the original payment, and credit card refunds shall appear on your statement within two or three billing cycles. All product and tax amounts will be refunded or credited.

Note: Shipping charges will be included in your refund only if an incorrect item was shipped, damaged in transit or if a product showed distortions.

Receiving Returns

Once your return is processed then you will receive an e-mail indicating the return is complete.

Gift Returns

If a person returns a gift that you purchased for them and you used your credit card to purchase the gift then you will be refunded the credit.